Terms & Conditions

These terms and conditions outline the rules and regulations for the use of Ben Property Solutions Ltd’s Website, located at https://benpropertysolutions.com/.

Ben Property Solutions Ltd is a reputable and professional estate agent and letting agent based in England and Wales. As a registered company, we operate under company registration number 09785517. Our official address is located at 74 West Green Road, London, England, N15 5NS.

With a strong commitment to providing exceptional property services, we strive to assist our clients in their real estate needs. As a trusted entity in the industry, we offer a range of services tailored to meet the requirements of both property owners and tenants.

By accessing this website, we assume you accept these terms and conditions in full. If you do not agree to these terms and conditions, please do not use our website.

You must be at least 18 years of age to use our Site. By using our Site and accepting these Terms, you confirm that you are at least 18 years of age.

We strongly advise you to download and retain a copy of these Terms for future reference, as they constitute a legally binding agreement between you and us.

Information Accuracy

At our organization, we prioritize providing accurate and current information on our website. We understand that our visitors rely on our content to make informed decisions, and we take our responsibility to provide trustworthy information seriously. Despite our best efforts, we cannot guarantee the absolute accuracy, completeness, reliability, or availability of any information or products presented on our website.

We recognize that errors, inaccuracies, or omissions may occasionally occur, and we reserve the right to make changes or updates to our website’s content as necessary. We aim to correct any such issues promptly and without prior notice.

We strongly advise all our visitors to independently verify the information presented on our website before acting on it. We also encourage our visitors to contact us if they have any questions or concerns regarding the accuracy of our content. Our team is dedicated to responding to inquiries promptly and providing additional information where necessary.

Property Listings

We strive to provide reliable and comprehensive information about the properties listed on our website. We understand that finding the right property is an important decision, and we take our responsibility to present accurate and current information seriously. However, we want to be transparent and emphasize that we cannot guarantee the availability, quality, or suitability of any property listed on our website.

Please note that all property listings are subject to availability and may be withdrawn or amended without prior notice. While we make every effort to ensure that our website’s content is up-to-date, we cannot guarantee that all properties listed are still available or accurately reflect their current status.

We urge all our visitors to exercise caution and conduct their own due diligence when using our website’s property listings. We strongly recommend verifying all information presented on our website and seeking professional advice before making any decisions based on property listings.

We want to emphasize that our website serves as a platform for property listings, and we do not endorse or guarantee the accuracy, reliability, or suitability of any property listed.

Third-Party Content

We believe in providing our website visitors with valuable and relevant information. As such, our website may contain links to third-party websites or services that we believe may be of interest or use to our visitors. However, we want to be clear that we have no control over the content, privacy policies, or practices of these third-party websites or services.

Please note that clicking on any third-party links on our website is done so at your own risk. We assume no responsibility for any damage or loss, whether direct or indirect, that may arise from your use of or reliance on any such content, goods or services available on or through any such websites or services. We strongly advise all our visitors to review the privacy policies and terms of use of any third-party websites or services before engaging with them.

We want to emphasize that we do not endorse, approve, or guarantee the accuracy or reliability of any third-party websites or services linked on our website. Any opinions or views expressed on these third-party websites or services are not necessarily representative of our organization or its affiliates. We also want to emphasize that we do not have any commercial or financial relationships with the third-party websites or services we link to on our website.

Linking To Site

Without first obtaining our explicit consent, you are not permitted to link to our Site from any other Website. Without limiting the aforementioned, you are not permitted to “deep link” to any page on this site from any other site. Linking to our homepage at www.benpropersolutions.com is permitted as long as you don’t, in our fair judgement, harm our reputation or put us in danger. We reserve the right to revoke the ability to link without prior warning or explanation.

You may not link to any page other than the home page of our website or frame it on another website. You may not create a link in such a way as to imply any kind of affiliation, acceptance, or recommendation by us when none exists.

Intellectual Property

At Ben Property Solutions Ltd, we take intellectual property rights seriously, and we strive to protect the content we produce for our website. All content on our website, including but not limited to text, graphics, logos, button icons, images, audio clips, and software, is the property of Ben Property Solutions Ltd or its content suppliers and is protected by international copyright laws.

It is hereby stated that the use, reproduction, modification, distribution, transmission, publication, or display of any content from our website, including but not limited to blog posts, images, videos, and other forms of media, without prior written consent from our organization is strictly prohibited. Our organization holds the exclusive right to use the content on our website, and any unauthorized use of it may result in legal action.

Our organization takes any unauthorized use of our content seriously and will take appropriate measures to protect our intellectual property rights. If an individual or organization wishes to use any content from our website, they must obtain permission from our organization and provide appropriate attribution. Permission for the use of our content may be granted on a case-by-case basis and is subject to certain conditions that must be met before permission is granted.

It is important to emphasize that the protection of our content is essential to our business and enables us to continue providing valuable and relevant information to our website visitors. Our organization will not hesitate to take legal action against any party found to be in violation of our copyright laws.


It is expressly stated that our organization shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses, resulting from the use or inability to use our website or services. This limitation of liability includes any errors, omissions, or inaccuracies in the information presented on our website, any third-party content, or any property listings on our website.

Our organization does not make any representations or warranties, express or implied, regarding the availability, accuracy, completeness, reliability, or suitability of our website or services. We do not warrant that our website will be uninterrupted, error-free, or free from viruses or other harmful components. Our organization expressly disclaims any and all warranties, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

In no event shall our organization be liable for any damages arising out of or in connection with the use or inability to use our website or services, whether based on contract, tort, strict liability, or any other legal theory. This limitation of liability applies even if our organization has been advised of the possibility of such damages.

It is emphasized that the limitations and exclusions of liability in this statement are fundamental elements of the agreement between our organization and website users. If any part of this limitation of liability is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Virus Protection Software

Computer Hardware and Software

You are responsible for ensuring that your computer hardware, software, and platform are compatible with our website and that you have adequate virus prevention software installed. We do not assume any responsibility for any viruses or other malicious elements that you may encounter while using our website. You acknowledge that we cannot guarantee that our website will be free from viruses or other harmful components and that you access our website at your own risk.


Malicious Software and Activities

You are strictly prohibited from intentionally introducing malicious software, such as viruses, worms, Trojans, or any other harmful elements onto our website or attacking the site via a denial-of-service attack. Any such activity will be reported to law enforcement agencies and may result in legal action. You agree not to attempt to obtain unauthorized access to our website or the server connected to our site. It is strictly prohibited to upload or utilize inappropriate or offensive language or content, as well as to solicit any commercial services, in any communication, form, or email sent or submitted from or to the Site.


Disclaimer of Liability

We shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages resulting from any virus or other malicious elements that you may encounter while using our website or any unauthorized access to our website or server. You agree to indemnify and hold us harmless from any claims, damages, or losses arising from your breach of this agreement or any other unauthorized use of our website.


Use of the Enquiry Form(Contact us section)

The contact us section should only be used to for the intended purpose of submitting an inquiry.

It is imperative that the enquiry forms on our website are utilized solely for their intended purpose. In order to maintain the integrity of our platform, we reserve the right, at our sole discretion and based on a reasonable assessment, to withhold the transmission of any form suspected of being misused. This applies irrespective of whether the misuse is a result of recklessness, negligence regarding the proper use of the form or our Terms of Use, or even malicious intent. Please note that such action may be taken without prior notice to you, as we prioritize safeguarding the intended recipient(s) and the overall security of our services.



You agree to indemnify, defend and hold harmless Ben Property Solutions Ltd, its officers, directors, employees, agents, licensors, suppliers and any third-party information providers to the Service from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the website using your account. This includes any claims or actions arising from your use of our website or services, any content you submit, or any violation of the rights of any third party.

Here are some examples of things that could trigger an indemnity clause:

  • You post defamatory or infringing content on Ben Property Solutions Ltd’s website.
  • You hack into their website or systems.
  • You use their website or services for illegal or fraudulent purposes.
  • You cause them to be sued by a third party.

If any of these things happen, you agree to pay for any losses, damages, or costs that Ben Property Solutions Ltd incurs as a result. This includes any legal fees that they may have to pay.

It is important to remember that an indemnity clause is a legally binding agreement. If you breach an indemnity clause, you could be held liable for significant losses.


Breach of Terms

We take violations of our website’s terms of service very seriously. Therefore, we reserve the right to take any or all of the following actions if you violate our terms of service:


Withdrawal of Site Access

We may withdraw your right to access our website temporarily or permanently if we determine, in our sole discretion, that you have violated our terms of service. This includes, but is not limited to, violating our rules for user conduct, posting prohibited content, or engaging in fraudulent or illegal activity on our website.



Reporting to Law Enforcement

We may report any violations of our terms of service, including fraudulent or illegal activity, to law enforcement agencies. This may include sharing your personal information with law enforcement agencies if we believe it is necessary to do so.


Legal Action

We reserve the right to take legal action against you to recover any costs, damages, or losses that we may incur as a result of your breach of our terms of service. This includes, but is not limited to, legal fees and costs associated with investigating and prosecuting your breach of our terms of service.


Other Actions

We may take any other action that we deem appropriate to address your violation of our terms of service. This includes, but is not limited to, removing your content from our website, suspending your account, or terminating your account. We may also block your IP address or take any other measures to prevent you from accessing our website.


In summary, by using our website, you agree to comply with our terms of service, and we reserve the right to take any necessary actions to protect our website and our users. We will make every effort to ensure that any actions we take are proportionate to the severity of the violation and in accordance with applicable laws and regulations.

Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of the UK. Any disputes arising out of or relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the UK. If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.


Modification of Terms and Conditions

The section you provided explains that Ben Property Solutions Ltd reserves the right to modify or amend its terms and conditions at any time. This means that the company can change the rules, requirements, and guidelines that govern its website, services, and relationship with its users without prior notice.

Furthermore, this section specifies that any changes made to the terms and conditions will be effective immediately upon posting. This means that as soon as the company updates its terms and conditions, the new rules and guidelines will be considered to be in effect. Therefore, it is important for users to regularly check the terms and conditions to ensure they are aware of any updates or changes that may affect their relationship with the company.

This section is important as it allows Ben Property Solutions Ltd to adapt its terms and conditions in response to changes in its business, industry, or regulatory environment. It also ensures that users are aware of any changes that may affect their use of the company’s website and services, and gives them the opportunity to decide whether or not to continue using the services under the new terms and conditions.

However, it is important to note that if a user continues to use the company’s services after changes have been made to the terms and conditions, it will be considered as acceptance of the updated terms and conditions. Therefore, users should carefully review the terms and conditions whenever they are updated to ensure they are aware of any changes and fully understand their rights and obligations under the agreement.


Valuation of Property

There is no fee for property valuation when you choose to sell your property through our services. However, please note that if you require an independent valuation, there may be a charge associated with it.

Our commitment to providing a complimentary property valuation when you list your property with us is aimed at facilitating a smooth selling process for our clients. We understand the importance of accurately assessing the value of your property in order to attract potential buyers and achieve the best possible outcome for you.

In the event that you require an independent valuation for other purposes, such as obtaining a valuation report for insurance or legal purposes, there may be a separate fee applicable. This fee covers the cost of engaging a qualified professional to conduct a comprehensive assessment of your property’s market value, taking into account various factors such as location, condition, market trends, and comparable sales data.

We believe in transparency and providing our clients with the flexibility to choose the services that best suit their needs. Therefore, while our property valuation service is complimentary when selling through us, we want to ensure you are aware that there may be charges associated with independent valuations conducted outside of our scope.

If you have any further questions or require clarification regarding our valuation services and associated fees, please do not hesitate to reach out to our team. We are here to assist you throughout the entire selling process and provide you with the information you need to make informed decisions.


Regulatory requirements

According to anti-money laundering regulations, all estate agents are required by law to do identification checks on their clients.

When a property isn’t registered, title documents can be copied or a Land Registry search can be used to demonstrate ownership

At the time you instruct us, sellers must undergo identification checks. Prior to the exchange of contracts on the property, this must be done for purchasers at the time their offer is approved by a seller.

The processing of personal data is in conformity with the Regulations is allowed and required for tasks that are carried out in the public interest, such as preventing money laundering and terrorist financing. Our privacy policy contains additional details about how we process personal data.

Identity documents will be requested to comply with the regulatory requirements of conducting identification checks. Additional electronic checks will also be conducted which have been detailed in the data privacy policy.


Feedback on service

We highly value customer feedback as it helps us enhance our service. We continuously strive to improve, and therefore, we welcome your valuable input. You can share your feedback in two ways:

Written Feedback: You may send us your thoughts in writing using the address provided at the beginning of the terms and conditions.

Email Feedback: Alternatively, you can also email us at benpropertysolutions28@gmail.com to provide your feedback.

Your feedback is important to us, and we appreciate your contribution to making our service even better.


Raising a Complaint

We value your feedback and strive to provide the best possible service. If you have any reason for complaint or if there is anything we can do to address your concerns, we encourage you to reach out to us. Our dedicated team at the head office is ready to assist you promptly and efficiently.

To ensure your convenience, we have set up a dedicated WhatsApp number for your convenience: +44 7846 388814. This channel allows for direct communication, making it easier for you to express your concerns and for us to understand and resolve them effectively.

We understand that complaints can arise from various situations, such as product or service issues, customer support interactions, or any other aspect of our operations that may not have met your expectations. By contacting our head office through WhatsApp, you can rest assured that your complaint will be handled with utmost attention and care.

Our committed staff at the head office will thoroughly review your complaint and work diligently to find a satisfactory solution. We believe that open communication and constructive feedback are essential for improving our services, and we genuinely appreciate your willingness to share your concerns with us.

Please be assured that your complaint will be treated confidentially and professionally. We are committed to resolving any issues you may have and ensuring your satisfaction as our valued customer. Your feedback not only helps us rectify any problems but also assists us in enhancing our overall operations and providing an even better experience for all our customers.

We look forward to hearing from you soon and welcome the opportunity to address any concerns you may have. Thank you for choosing our company, and we are dedicated to making your experience a positive one.