Data Privacy Notice

About Us

Ben Property Solutions Ltd is a company registered in England Wales under company registration number 09785517 and registered address 74 West Green Road, London, England, N15 5NS & registered with HMRC as an MSB under MLR registration number XJML00000177935.

Contact Details

For any queries in relation to this notice,

please email: benpropertysolutions28@gmail.com

please call: 020 8442 8053

please send in writing to the following address: 74 West Green Road, London, England, N15 5NS

Privacy Statement

This privacy statement outlines the framework on which we will process any personal data you provide to us or that we obtain from you. When used in this privacy statement, the term “Personal Data” refers to details about a live person who is or can be recognised either by those details alone or when combined with other details in our possession or reasonably anticipated to enter our possession. Additionally, it contains personal information as outlined by data protection laws.

If you do not agree with these terms, you must leave our website immediately. If you choose to accept our privacy policy, we will keep a record of your decision.

Reason Why We Request Your Data

As an estate agent, we are bound by legal and regulatory requirements. To prove that we are abiding by these duties, we must keep track of the personal information we gather. If you fail to provide the Customer Data, we won’t be able to provide the Services you’ve requested. We shall not ask you for any Personal Data that we do not need in order to manage and supply the Services we have agreed to offer you.

What we do with the information

The information obtained is not shared with third parties (except under certain exceptional circumstances*). The data we hold is not sent outside of the UK.

*We may share your details:

– if requested to do so by regulators, law enforcement or our bank.

– If Ben Property Solutions Ltd undergoes a merger, change of ownership/ sale of company, bankruptcy or dissolution

– To safeguard and defend our own or third parties’ rights, property, or safety, including by enforcing agreements or rules, or in connection with deterring and preventing fraud.

The data provided is used to enable us to provide the service, to enhance or improve the service, to get in touch with you in order to respond to your queries. The data may be used to inform you on changes in the services and to inform you about the status of the service or website and any security issues.

How your information is stored

The information gathered is safely kept on our system. All duplicates of the documents will be safely kept at our branch. We strongly pledge to preventing the breach of any data you entrust to us, and we maintain the security of all information you supply.

The data is retained for the minimum amount of time—generally five years—necessary to meet regulatory requirements. The information will be deleted after this time period. Depending on any demands we get from law enforcement or authorities, data retention may last longer.

Your data protection rights

You have the following rights:

Your right of access – You have the right to access and receive a copy of your personal data, and other supplementary information;

Your right to rectification – You have the right for to have inaccurate personal data rectified, or completed if it is incomplete.

Your right to erasure – You have the right to have personal data erased. Please note that one of the reasons for a right to erasure not applying is when the data is retained to comply with legal obligations or for an official authority.

Your right to restriction of processing – You have the right to request the restriction or suppression of your personal data. This is not an absolute right and only applies in certain circumstances. When processing is restricted, you are permitted to store the personal data, but not use it.

Your right to data portability- The right to data portability allows individuals to obtain and reuse their personal data for their own purposes across different services. It allows them to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without affecting its usability. The right only applies to information you have provided to a controller.

Your right to object- The UK GDPR gives individuals the right to object to the processing of their personal data in certain circumstances. Individuals have an absolute right to stop their data being used for direct marketing. In other cases where the right to object applies we may be able to continue processing if you can show that you have a compelling reason for doing so.

There are no fees associated with exercising your rights. In the event that you submit a request, we have one month to answer. Please get in touch with us if you have a request. Please be as specific as you can when requesting data so that we can find your information. Your name and the general dates of the transactions must be provided at the very least. When such a request is made, your ID will also be asked; this is for your protection and to make sure that we are not disclosing your information to a third party.

For any of the reasons specified in this privacy statement that require your consent, you can ask us to cease processing your customer data by getting in touch with us. Please be aware that if you refuse to allow such processing, we might not be able to provide you with all or a portion of the Service.

Data Breaches

For any severe data breaches, we shall adhere to the following procedure:

Immediately contain the breach: If possible, steps will be taken to contain the breach to prevent further damage or loss of data.
Evaluate the risks: Assess the risks associated with the breach, including the potential harm to individuals, the type of data involved, and the likelihood of the breach leading to further harm.
Gather evidence: Collect any relevant evidence, including logs, emails, or other data that could help identify the cause and extent of the breach.
Notify the ICO: If the breach is likely to result in a risk to people’s rights and freedoms, we will report it to the ICO within 72 hours. This will be done online by filling in the ‘Report a personal data breach’ form on the ICO website.
Notify affected individuals: If the breach is likely to result in a high risk to the rights and freedoms of individuals, we shall notify them directly without undue delay.
Investigate and learn: Conduct an investigation into the breach to determine what went wrong and how to prevent it from happening again in the future.

Raising a Complaint

If you have any issues regarding the way we processed your personal data, please get in touch with us using the contact details provided at the beginning of this notice. You can also complain to the ICO (Information Commissioner’s Office) if you are dissatisfied with the way we handled your inquiry. The Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF address is the ICO’s address. Call us at (033) 123-1113. On the ICO website, at the following address: https://ico.org.uk/global/privacy-notice/making-a-complaint/, you can get further information about this.

ICO Registration Details

The Information Commissioner’s Office (ICO) is an independent regulatory body in the United Kingdom that is responsible for enforcing data protection laws and promoting good practice in handling personal information. The ICO oversees compliance with the General Data Protection Regulation (GDPR), Data Protection Act 2018, Privacy and Electronic Communications Regulations (PECR), and Freedom of Information Act 2000. Its duties include investigating data breaches, issuing fines and enforcement notices, and providing guidance and advice to organizations on data protection and privacy matters. The ICO also handles complaints from individuals and has the power to take legal action against organizations that breach data protection laws.

Ben Property Solutions Ltd is registered with the information commissioner’s office under ICO registration number: ZA598703.

Information Requested and Recorded

We fully respect your right to privacy when you engage with the Services, and we go above and beyond to be transparent with you about the data we will collect and how we will use it. Likewise, we only collect and use someone else’s information when it is legal for us to do so. The website https://ico.org.uk of the Information Commissioner’s Office (“ICO”) offers details about Personal Data collected by UK organisations.

When you use our service or get in touch with us, we might ask for and keep track of personal information such as your name, address, birthdate, ID information, phone number, marital status, tax status, proof of source of funds, bank statements, agreement from mortgage provider, details on the property you own, evidence that you own a property, and possibly more depending on our risk profiling. Throughout the course of our relationship, we can ask you for additional details related to the delivery of particular services. In order to confirm the accuracy of the information submitted and determine if you fall under the purview of sanctions or are politically exposed, we may also employ third-party software to carry out additional background checks.

Billing address and credit card information for Customers who purchase Services may be gathered and stored on our behalf by our corporate Affiliates and our third-party payment processors.

When you use the Services, our servers automatically log information about your usage, including information that your browser sends whenever you visit a website or use a mobile app. This log data might also contain information about your Internet Protocol address, the website you visited before using the Services, the URL, the type of browser you use, the time and date that you used the Services, information about the plug-ins and browser settings that you used, your preferred language, and cookie information.

We may collect information about the device you are using when you use the Services, including information about the device’s type, operating system, settings, application IDs, unique device identifiers, and crash data. We may gather some or all of this information, depending on the model of device you are using and its settings.

For your protection, the safety of our staff, and to help fight crime and fraud, we may utilise CCTV to acquire information about you in our stores.

We may also get information about you from other sources, like:

Government/Law enforcement/ Land Registers
Companies that we use to promote our services e.g. Rightmove, Zoopla, Facebook, Instagram etc
Publicly available information which can include land registries and the electoral roll
Other firms and financial institutions

The information we collect is used to provide estate agency services including providing tenancy services, property sale services, looking for a property that you wish to buy, valuations and survey including valuing your property.

Cookies:

A cookie is a small text file that is downloaded onto your device when you visit a website. Cookies are used by websites to remember information about your visit, such as your preferences or login information. They can also be used to track your browsing behaviour across different websites, which can help advertisers target you with personalized ads.

There are different types of cookies, including:

Session cookies: These cookies are temporary and are deleted when you close your browser.

Persistent cookies: These cookies remain on your device until they expire or until you delete them.

First-party cookies: These cookies are set by the website you are visiting.

Third-party cookies: These cookies are set by a third-party website, such as an advertising network or social media site.

Cookies can be useful for improving your browsing experience, such as remembering your language preference or login information. However, they can also raise privacy concerns if they are used to track your online activity without your consent. Most web browsers allow you to manage and delete cookies, and you can also use browser extensions or privacy tools to block or limit the use of cookies.

Cookies are used by Ben Property Solutions Ltd to track how visitors use our website, including IP addresses, connection speed, time/duration of visit, pages visited and information about their operating systems. The data gathered by cookies enables Ben Property Solutions Ltd to comprehend how its site is used, including the quantity of visitors, the pages seen during each session, the length of time spent on specific pages, etc. This ultimately improves the experience for visitors.

Ben Property Solutions Ltd will not make an effort to individually identify visitors based only on their IP addresses. You can always disable non-essential cookies by selecting and saving your preferences using our cookies management tool. Non-essential cookies are always deactivated when you first visit our websites and remain that way unless you tell us otherwise by activating them through the cookies control tool.

You can disable all essential cookies by activating the setting in your browser that allows you to refuse the setting of all or specific cookies. If you alter your browser settings to disable all required cookies, you might not be able to access all or parts of our site.

Personal Data Management

Your personal information will be handled by us legally. The term “Data Protection Legislation” refers collectively to the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the Data Protection Act of 2018, and any other applicable law or regulation relating to the processing of personal data and to privacy, as such legislation shall be amended, revised, or replaced from time to time.

Background Checks

We may use third party software to conduct background checks on you including checks against the sanctions list, an adverse media check and identity verification checks.